Commercial Cleaning

Cancellation Policy

Refunds No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (48 hours) prior to the start of the cleaning session and a payment has been already received by the Company . Refund will be issued if a Cleaner does not attend a cleaning visit and payment has been already received by the Company . Cancellation The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 48 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 48 hours notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability. If 48 hours notice is not provided any loss in wages, materials, equipment or skips will be incurred. The Company ’s cleaning operatives work on any day of the week including Bank Holidays. If the Client’s cleaning visit is due on a Bank Holiday and she/he hasn’t called or e-mailed the Company to cancel the visit 48 hours prior to the start of the cleaning session, the Client agrees to and understands that the regular amount due for that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property or not. Termination For group sessions or membership subscriptions, the Client may terminate this contract which expires a payable 4 weeks after termination request. If The Client wishes to terminate the contract within the initial contracted term/sessions, The Client must pay the outstanding balance for the remainder of the contract. The Client agrees to pay a cancellation fee equivalent to 30 days service if: 1) No notice is given; 2) The Client provides a termination of notice less than 30 days

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