Frequently Asked Questions

1. What cleaning services do you offer?

We provide a comprehensive range of cleaning solutions, including:

• Domestic Cleaning: Regular housekeeping, deep cleans, end-of-tenancy cleans, and post-renovation cleaning.

• Commercial Cleaning: Office cleaning, retail space maintenance, and communal area upkeep.

The above can all be booked easily and quickly via our website or for a more bespoke/tailored service, bookings can be made via telephone or email at  – hello@onpointcleaningservices.co.uk

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2. Do you bring your own cleaning supplies and equipment?

No, we acknowledge that cleaning products and preferences are different and personal to each client therefore our team will only use cleaning products and tools provided by the client/company. We aim to provide a thorough clean without the need for you to worry about the products used in your environment. However, if you need guidance or advice on what equipment or products are needed to clean, please contact us via telephone or email and one of our team members will assist you.

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3. How long will my cleaning take?

The duration depends on the size of the property and the scope of the cleaning required. For instance, a standard domestic clean for a 2/3-bedroom house, typically takes up to 2 hours, while a deep clean may take up to 4 hours. If your property is larger than average or you have more than 3 bedrooms please contact us via email or telephone for a personal quote or book a cleaning service with hours that can cover the cleaning you require.

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Contact :- Email – hello@onpointcleaningservices.co.uk

Phone - +447453879110.

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4. How do I get a quote?

You can request a free, no-obligation quote by contacting us through our website or by phone. We may ask for photos or details of your space to provide an accurate estimate.

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5. Do you offer recurring cleaning services?

Absolutely! We offer flexible scheduling options, including weekly, bi-weekly, and monthly cleaning services, tailored to your needs. You can book directly via our website for these services.

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6. Are your cleaners insured and background-checked?

Yes, all our cleaning staff are fully insured and undergo thorough police background checks to ensure your peace of mind.

 

7. What areas do you serve?

We proudly serve the Hampshire area and surrounding regions. Please contact us to confirm if we cover your specific location before completing your booking online.  

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8. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, paypal and bank transfers, for your convenience.

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9. Can I reschedule or cancel my cleaning appointment?

Yes, we understand that plans can change. We ask for at least 48hours' notice before booking time to reschedule or 24hours notice before booking time to cancel without incurring a fee. Any booking cancellation made in less than 24hours becomes non-refundable and the fee is collected in full according to our refund policy at time of booking.

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10. Do you accept late/urgent bookings?

Yes, we accept late or urgent bookings made 6 hours before the booking time depending on the availability of our staff. However, please note that late or urgent booking carry a higher price point compared to the standard bookings due to the admin and logistics involved.